Ability to follow written and verbal directions.Typically require a high school diploma or equivalent and 4 to 6 years of experience.Possess comprehensive working knowledge of subject matter.Handle complex issues and problems and refer only the most complex issues to higher-level staff.Follow all Safety, Environmental and Quality policies and procedures.Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.).Complete all necessary documents fully and accurately.Provide leadership, coaching and/or mentoring to a subordinate group.Navigate through customer systems with speed and accuracy and stay familiar with changes to systems.Coordinate with other departments (engineering, operations, etc.) regarding customer requirements, complaints and schedules.Use computerized system for pricing, ordering, tracking, reporting, information gathering and/or troubleshooting.Work with accounting to fix invoice discrepancies.Handle customer service inquiries (e.g., distributor net pricing, lead time, freight estimate, etc.) and problems.Serve as primary liaison with customers to allow seamless business practices between company and internal and external customers.Handles customer service inquiries and problems and records consistent problem areas. MacLean Power Systems (MPS) is a leading manufacturer of products for electric utility, telecommunications and civil markets. MacLean-Fogg Component Solutions (MFCS) is a leading manufacturer of fastener components, engineered components and engineered plastics for automotive, heavy truck, and other diverse industries. MacLean-Fogg is a privately held enterprise headquartered in Mundelein, IL USA and is comprised of two primary businesses, MacLean-Fogg Component Solutions and MacLean Power Systems.
Founded in 1925, MacLean-Fogg is a worldwide enterprise currently operating 40 global manufacturing facilities across 5 continents with annual sales in excess of one billion (USD) and a workforce of over 3,200 people.